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A NEW YORK TIMES BESTSELLER A WALL STREET JOURNAL BESTSELLER "This book blew my mind. It’s a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home." ―Adam Grant, author of Think Again This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations―whether in the boardroom, in your community, or at home. Life is a series of negotiations, and essential negotiation skills are at the heart of collaboration―whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools for effective persuasion in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of tactical empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or conflict resolution scenario. This book is a masterclass in influencing others, no matter the circumstances. After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the communication skills that matter most when it comes to achieving your goals in both your professional and personal life. Step-by-step, Voss show you how to: * Establish Rapport * Create Trust with Tactical Empathy * Gain the Permission to Persuade * Shape What Is Fair * Calibrate Questions * Transform Conflict into Collaboration * Spot Liars * Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home with proven negotiating strategies.

Updated for today’s readers, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People is a classic that has improved and transformed the professional and personal and lives of millions. One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed. Originally published during the depths of the Great Depression—and equally valuable during booming economies or hard times—Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their professional and personal lives. How to Win Friends and Influence People teaches you: -How to communicate effectively -How to make people like you -How to increase your ability to get things done -How to get others to see your side -How to become a more effective leader -How to successfully navigate almost any social situation -And so much more! Achieve your maximum potential with this updated version of a classic—a must-read for the 21st century.

You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you! For over 50 years the rock-solid, time-tested advice in this book has carried thousands of now famous people up the ladder of success in their business and personal lives. Now this phenomenal book has been revised and updated to help readers achieve their maximum potential in the complex and competitive 90s! Learn: * The six ways to make people like you * The twelve ways to win people to your way of thinking * The nine ways to change people without arousing resentment and much, much more!

- This device is locked to AT&T only and not compatible with any other carrier. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%. - Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable. - Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.

- This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks (e.g. AT&T, T-Mobile, Sprint, Verizon, US Cellular, Cricket, Metro, Tracfone, Mint Mobile, etc.). - Please check with your carrier to verify compatibility. - When you receive the phone, insert a SIM card from a compatible carrier. Then, turn it on, connect to Wi-Fi, and follow the on screen prompts to activate service. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charging cable. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%.

- This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks (e.g. AT&T, T-Mobile, Sprint, Verizon, US Cellular, Cricket, Metro, Tracfone, Mint Mobile, etc.). - Tested for battery health and guaranteed to come with a battery that exceeds 90% of original capacity. - Backed by a one-year satisfaction guarantee, with free access to Amazon’s Technical Support team throughout the full year and ability to replace or return the product if it does not work as expected. - Includes a brand new, generic charging cable that is certified Mfi (Made for iPhone) and a brand new, generic wall plug that is UL certified for performance and safety. Also includes a SIM tray removal tool but does not come with headphones or a SIM card. - Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm’s length. Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.

- This device is locked to Verizon only and not compatible with any other carrier. - Please check with your carrier to verify compatibility. - When you receive the phone, insert a SIM card from a compatible carrier. Then, turn it on, connect to Wi-Fi, and follow the on screen prompts to activate service. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%.

Size: 64GB    Color: Blue    Service Provider: Verizon    Product grade: Renewed

- This device is locked to AT&T only and not compatible with any other carrier. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%. - Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable. - Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.

- This phone is only for use with T-Mobile and cannot be unlocked

- This device is locked to T-Mobile only and not compatible with any other carrier. - Please check with your carrier to verify compatibility. - When you receive the phone, insert a SIM card from a compatible carrier. Then, turn it on, connect to Wi-Fi, and follow the on screen prompts to activate service. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%.

Size: 128GB    Color: Blue    Service Provider: T-Mobile    Product grade: Renewed

- This device is locked to T-Mobile only and not compatible with any other carrier. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%. - Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable. - Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.

- This phone is compatible with carriers on the GSM network (e.g. AT&T, T-Mobile, Metro). - Please check with your carrier to verify compatibility. - When you receive the phone, insert a SIM card from a compatible carrier. Then, turn it on, connect to Wi-Fi, and follow the on screen prompts to activate service. - The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable. - Tested for battery health and guaranteed to have a minimum battery capacity of 80%.

Size: 256GB    Color: Blue    Service Provider: GSM Carriers    Product grade: Renewed